Timely Care

TimelyCare is a virtual health and well-being platform available 24/7 for Liberty University students.

Any residential Liberty University student can use TimelyCare.

Go here or download the TimelyCare app to access care.

There is no cost to enrolled Liberty University students.

With TimelyCare, you will have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status. So, you’ll never have to spend time or money on care, whether you’re on or off campus.

Yes, if the provider deems it clinically appropriate.

TimelyCare’s providers can offer support for a wide range of common concerns, and after talking to you, they will decide on the best course of treatment.

• TalkNow: 24/7, on-demand emotional support to talk about anything, including anxiety, relationships, depression, and school-related stressors.
• Scheduled Counseling: Choose the day, time, and mental health provider that works best for you. (12 visits per year)
• Health Coaching: Develop healthy lifestyle behaviors for nutrition, sleep habits, time management, and mindfulness.
• Psychiatry: Appointments are available through referrals.
• Self-Care Content: Visit the Self-Care tab for 24/7 access to tools and resources, such as meditation and yoga sessions, helpful videos, and short articles from experts.
• Peer Community: An anonymous and judgment-free space where you can connect with, react to, and support other students going through similar situations.

No, TimelyCare providers do not write ESA letters.

TimelyCare does not bill your insurance. TimelyCare’s services are free to currently enrolled LU residential students. During the registration process, you will be prompted to answer brief questions about your physical health and mental health. This information is gathered to assist with providing you the best support services and recommendations. TimelyCare asks if you have insurance and/or who your provider is. This assists their clinicians in providing individualized referrals and recommendations (i.e., if additional support services are recommended outside of or following support you receive from TimelyCare or if psychiatric support and medication prescription(s) are provided).

TimelyCare providers do not perform:

• Neuropsychiatric testing for ADHD
• Neuropsychiatric and education assessment to diagnose specific learning disabilities
• Psychological testing for personality disorders such as the MMPI

TimelyCare providers can make recommendations for what types of testing should be performed but do not make official insurance-based referrals. Each student accessing care through TimelyCare needs to check with their insurance company to determine the process of how to get an official referral to ensure such testing will be approved and covered by their insurance company. For patients without insurance, TimelyCare’s Care Coordination team will try to provide students with contact information for potential local resources that they can look into as options.

We maintain the highest HIPAA and FERPA-compliant standards, including encryption, to keep each visit safe and secure.

Login activity and app usage details are tracked to enhance platform performance and deliver a high-quality experience. This is done in compliance with HIPAA and FERPA. All the information you provide within the TimelyCare app is encrypted and protected.

Visit details, such as provider notes, diagnoses, and treatments, are recorded to maintain accurate health records. As a HIPAA and FERPA-compliant platform, this information remains confidential and is only used to support care.

To set up your TimelyCare account and access services, you’ll need to provide your school email address, date of birth, sex, physical address, and phone number.

At the start of a visit, your provider will ask standard verification questions (e.g. phone number and address), current location, and consent to receive care. You’ll also be asked about your reason for the visit, current feelings or concerns, and any relevant health or personal history. These questions help ensure your safety and allow providers to understand your needs, so they can deliver the best care and support for you.